This policy covers the Lumina subscription fee only, not student course payments.
Lumina subscription
If academy creation fails after a confirmed payment, we retry and refund if the platform still does not become ready. Refund requests after a successful launch are reviewed case by case within 7 business days when the account has not been used in a substantial way.
Student payments
Course fees are paid to the academy. Refunds of those fees are the academy’s decision under its own terms.
How to ask
Email [email protected] or WhatsApp +20 155 042 3447 with the order number or the email used at checkout.
Last updated: 23 October 2026.